Business Solution

Scalable Solutions shares how it ensures business success for customers

Scalable Solutions reveals its approach to customer success management, its impact on the success of cryptocurrency exchanges working with them, and what sets them apart as a white-label technology company. 

Scalable Solutions is a one-stop shop for trading platforms looking to succeed. But what does success mean in the cryptocurrency exchange market? 

The answer can range, but generally speaking, success looks like having a satisfied user base that is ready to recommend the exchange as a reliable trading platform that is secure, resilient to attacks, user-friendly and provides trading opportunities to all its users, whether beginners or professional traders.

Scalable Solutions offers its business-to-business customers the chance at a successful trading platform not only through its leading technology but also through the technical and business support it provides via the Scalable customer success team. 

Scalable’s customer success team is there for its customers every step of the way, from implementation to launch and beyond. They are the ones who know the ins and outs of the customers’ trading platform, what the customer wants to achieve and the experience they want to provide their users with. 

There are three main points that Scalable Solutions has revealed that set its customer experience apart from other white label exchange providers: 

1. Scalable Solutions treats its customers as partners.

 Despite complicated enterprise processes, dedicated account managers are happy to face customers and engage in real conversations. The account managers accompany and support the customer from the very beginning. They strive for a long-term relationship with their customers, becoming partners in the true sense of the word. 

Tim, head of customer success at Scalable Solutions, shared: 

“Whenever we receive a customer request, we always dig deeper and find the best possible solution specifically for the customers’ needs. So, while our technology might be white-label, our customer success approach is very individualistic.”

2. Scalable’s customers are welcome to discuss any business opportunity and search for mutually beneficial implementation options.

 Scalable has formed partnerships and implemented technological integrations based on customer needs and requests. This means that besides the readily available integration options that customers can use, if there are better-suited options for the customers’ needs, the Scalable team will secure them. 

Furthermore, even the most sensitive topics can be directly discussed with dedicated account managers. At the end of the day, people do business with people. 

“The fintech industry is no stranger to regulatory hurdles, and given that we serve clients all over the world, a wide spectrum of issues can arise. We’ve had situations where our customers faced challenges due to a force majeure; we patiently collaborated to restructure the way we work and accommodate the situations that arose in a mutually beneficial way. Situations like these have only made our partnership stronger.”

3. Scalable Solutions’ goal is the success and development of its customers. 

That is why there is practically no fixed framework for their interaction. While the process of working together is clear, the approach is individual to each customer to suit their needs. Their Customer Success team is distributed across different time zones, ensuring they can be in touch whenever the customer needs it.

“One of the ways we ensure our customers receive the right solutions for them is by actively listening to them, as well as by testing various solutions. When a customer is not sure of the exact solution they are after, we don’t throw the whole spectrum of services we offer right at them. Instead, we gradually introduce different integrations and specific wants and needs, continuously questioning and testing along the way to ensure the customer arrives at their desired results.” 

Ultimately, the Scalable Solutions customer success team is there for those who want to implement solutions that will take their exchange to the next level and, as a result, make their end-users happier trading with them. Thus, customer success is business success any way one looks at it. 

To discover more about the Scalable Solutions team and how it can help exchange businesses achieve a successful trading platform, get in touch with its team here

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